FAQ's

How do I check the status of my order? 

Once your order ships, a tracking number will be provided so you can monitor your delivery online. 

 

Is free shipping available? 

Yes. We offer free shipping on eligible orders of $50 or more, available on most of our products.

 

Are there items that do not qualify for free shipping? 

Yes, some exclusions apply: 

  • Large or oversized items shipped via freight 
  • Heavy or overweight items 
  • Free shipping applies only to standard ground shipping

 

What is the total shipping time for my order? 

Orders typically take 5–8 business days to arrive, depending on distance and location. 

 

Which payment methods do you accept?

To ensure a smooth checkout process, we offer our customers a range of safe and convenient payment options. We accept payments made through trusted services such as:

  • PayPal
  • Amazon Pay
  • Visa
  • Mastercard
  • Discover
  • American Express
           amazon pay         paypal                      


We also accept ACH payments. All orders must be paid in full before shipping. 

 

Do I have to pay sales tax?

Sales tax is collected only for orders delivered within Texas, in accordance with state and local laws. Our team ensures that all taxes are calculated fairly and with full transparency. We are committed to maintaining accuracy in every transaction. This helps ensure a seamless and trustworthy shopping experience.

 

How will my order be shipped?

Your order will be delivered directly to your doorstep. We prioritize the safe and secure delivery of your order. All items are shipped via FedEx or UPS with insurance and a signature required upon delivery, ensuring your package arrives safely and in perfect condition.

 

Where do you ship? 

We currently ship within the United States. 
Please note: 

  • Shipping may not be available to Alaska, Hawaii, U.S. territories, or PO boxes. 
  • Some items may have state restrictions (e.g., HI or CA).

 

Can I cancel my order? 

Order cancellations are possible only if the order has not yet been processed or shipped. 
To request a cancellation, please email us immediately at sales@jitjustintime.com. 

 


What if I entered the wrong shipping address? 

If you entered an incorrect shipping address, contact us immediately at sales@jitjustintime.com.
If the order has not been processed or shipped, we may be able to update it. Once the order is in transit, changes may not be possible.

 

What items are eligible for return?

Return requests must be initiated within fifteen (15) days of the delivery date.

  • Incorrect Items are eligible for return if they are unused, unopened, and in their original packaging. 
  • We also accept returns for damaged items, with photo proof provided. 
  • Certain products—such as personal care items, health products, and some perishables—may not be eligible if have been opened or used

 

How long do refunds take? 

After we receive and inspect your returned item, refunds are typically processed within 3–7 business days. 
Please note that your bank or credit card provider may take additional time to reflect the refund. 

 

What if my order is not delivered? 

If your order has not arrived within the expected timeframe, please contact us so we can investigate and resolve the issue. 

 

How can I get help with my order? 

Our customer support team is always ready to assist. 
📧 Email: sales@jitjustintime.com